Frequently Asked Questions

Where is DYUENDE based and who makes the bags?

DYUENDE (Dyuende Private Limited) is a Noida-based Indian artisan company founded by Yashika Gupta. Every bag is handmade by women artisans, both at our Noida workshop and from their homes. Read more on our Behind the Bags page.

Do you ship across India, and how long does delivery take?

Yes. Orders are dispatched within 2–5 working days after payment confirmation, and delivery typically takes 3–7 working days depending on your location.

Do you ship internationally?

International shipping is available on select orders. Delivery timelines vary by destination, and customs duties or import taxes are the customer's responsibility. DYUENDE is also available internationally through our Etsy store, HouseOfDyuende.

What is your return policy?

You have 5 working days from delivery to request a return on eligible items. Items must be unused, in original packaging with tags, and with proof of purchase. Personalised or custom products are not eligible. Email contact@dyuende.com with your order number and reason, and our team replies within 2 working days. Refunds are processed within 5–7 working days after the item passes inspection. See our full Shipping & Returns policy.

What if my order arrives damaged or incorrect?

Contact us within 48 hours of delivery with clear photos. Once verified, we offer a replacement, refund or store credit, and DYUENDE covers the return shipping cost.

Are small variations in handcrafted bags normal?

Yes. Slight variations in leather grain, texture, colour, raffia weave, stitching or finish are a natural result of handcrafting and are not considered defects.

Does DYUENDE make private label or custom bags for businesses?

Yes. DYUENDE manufactures handmade raffia, crochet, macramé, beaded, embroidered and leather bags for private-label and custom orders, handling sampling, tech packs and production in-house. See our For Business page.

How can I contact DYUENDE?

Email contact@dyuende.com or call +91 78348 60990. Our address is 351, First Floor, Udyog Kendra-1, Ecotech III, Greater Noida, Uttar Pradesh 201306.