Shipping & Returns
shipping & returns.
last updated: 9 september 2026
Every DYUENDE bag is crafted in limited quantities with attention to detail. Natural variations are part of the craftsmanship and make each piece unique. The policy below explains how shipping, returns, exchanges, and refunds work.
shipping.
We ship across India through our trusted courier partners. Orders are dispatched within 2–5 working days after payment confirmation. Delivery typically takes 3–7 working days, depending on your location.
International shipping is available on select orders. Delivery timelines vary by destination, and any customs duties or import taxes are the customer's responsibility.
DYUENDE is also available internationally through our Etsy store — HouseOfDyuende on Etsy.
the return window.
You have 5 working days from the date of delivery to request a return on eligible items. To qualify, the product must be:
- Unused and unworn
- In its original packaging with all tags intact
- Accompanied by proof of purchase
what we don't take back.
We cannot accept returns for:
- Personalised or custom-made products
- Items returned after the 5 working day window
- Products showing signs of use, wear, or damage after delivery
- Gift cards or promotional items, where applicable
handcrafted variation is not a defect.
Every DYUENDE piece is handcrafted. Slight variations in leather grain, texture, colour, raffia weave, stitching, or finish are a natural result of artisanal production and are not considered manufacturing defects.
damaged or incorrect orders.
If your order arrives damaged in transit, or you receive the wrong product, contact us within 48 hours of delivery with clear photographs. Once verified, we will offer a replacement, refund, or store credit — and DYUENDE will cover the return shipping cost.
how to request a return.
Email us at support@dyuende.com with:
- Your order number
- The product you wish to return
- A brief reason for the request
- Photos, if applicable
Our team will respond within 2 working days with the next steps.
return shipping.
Change-of-mind returns: return shipping is the customer's responsibility.
Damaged or incorrect items: DYUENDE covers the return shipping cost.
cancellations.
Orders can be cancelled any time before dispatch for a full refund. Once an order has shipped, it cannot be cancelled but may still qualify for a return under this policy. Custom or personalised orders cannot be cancelled once production has begun.
refund timeline.
Once your returned item is received and passes our quality inspection, refunds are processed within 5–7 working days. The amount is credited to your original payment method; depending on your bank or payment provider, it may take an additional 3–5 working days to appear in your account.
exchanges.
As many DYUENDE pieces are produced in limited quantities, exchanges cannot always be guaranteed. If your preferred item is available, we'll happily arrange an exchange. If not, we'll process a refund in accordance with this policy.